RETURN & REFUND

You have the right to return one or more products for a refund within 14 days of receiving your order.

• The product must be in the same condition as when it was received.
• The product should be in its original packaging with intact labels and protective stickers.
• Please note that plastic covers with a barcode belong to the original packaging.
• The product must not be custom made with personalization
• The product is not a hygiene item that cannot be returned due to health and hygiene reasons (eg face masks)

• The products cannot be exchanged at our retailers.
• That you as a customer pay the return cost. Remember to always save your return receipt from the postal agent until you have received a confirmation that your return has been processed.
• We do not accept returns on gift cards.

To change a product, please return the product for a refund and place a new order on our website.

If you would like a refund, please note that we will refund the paid price. If you received a promotional price, the discounted price will be refunded. If you shopped during a campaign, we reserve the right to deny you the offer/discount if your order, after return, no longer meets the conditions for taking part in the offer/discount.

For example: If you used a discount code for your order that required you to order for a certain amount, we reserve the right to deny you the discount code if the amount after returning your items is lower than the one required to use the discount code.

For purchases with package offers (example: 3 for the price of 2) the entire order must be returned for a refund.

Currently, it is not possible to return products from different orders in the same package.

It is possible to return several orders in the same package.

In order for your refund to be processed correctly, you will need to:

• Register a return on all orders you wish to return
• Make sure to separate your orders so that it is clear which products belong to which order
• Include all return receipts in your return package. With each registered return, you will receive a return receipt by email. This receipt contains a barcode that allows us to link the return to the correct order.
• If you choose to buy our return label, remember to only choose this option on one of the registered returns. When choosing our return label, the return cost is automatically deducted from the refund. Should you choose our return label on all orders, this cost will be deducted from all orders.

Before you return your order, please make sure to read our return policy.

Return

To return products in your order, register your return in our return portal. When registering your return, you will receive information on how and where to send your return.

Exchange

If you wish to change a product, please follow the same process as above and place a new order on the desired product.

For most markets, we are able to offer you to purchase a return label from us. The cost of return shipping will then be deducted from your refund.

If you can't find your country on the list below, we are, unfortunately, not offering return labels to your country. Please arrange for the return label yourself.

• Austria €8,90
• Belgium €7,90
• Czech Republic €11,90
• Denmark 39 DKK
• Estonia €11,90
• Finland €7,90
• France €9,90
• Germany €4,90
• Greece €16,90
• Hungary €11,90
• Italy €11,90
• Latvia €11,90
• Lithuania €11,90
• Luxembourg €11,90
• Netherlands €7,90
• Norway 69 NOK
• Poland 29,9 PLN
• Romania €11,90
• Slovakia €11,90
• Slovenia €11,90
• Spain €5,90
• Sweden 59 SEK

We will contact you via e-mail as soon as we have processed your return. Please keep an eye on your junk mail as well. Depending on the country of dispatch and postal service, it usually takes 7-14 days for us to receive and handle your return.

If you have not heard from us within 4 weeks, please contact contact us by using the chat button in the lower right corner.

For invoices with Klarna, to avoid reminder fees, we recommend that you pause your invoice until we handle your return. You can do this yourself in the Klarna app or contact them so they can help you. You can reach them via chat and email.

If not possible to pause the invoice, please pay the invoice and we will refund you once we have received and approved your return.

When registering your return, check the following:

• You have entered the same e-mail address that you provided at the time of purchase
• You only entered numbers in the order number
• You are eligible for a return and meet our return criteria

You can read more about our return policy here.

If you still cannot register your return, please contact us, by using the chat button in the lower right corner, for further assistance.

No problem! If you regret your return and want to keep one or more products, you do not need to do anything or contact us regarding your return.

I am sorry to hear that you suspect the refunded amount is incorrect.

Hopefully, the reasons below can answer your question:

Return cost

Handling fee

• The wrong address was given at the time of purchase
• Not picking up the package from the postal office within the specified time span
• Refused the package at the time of delivery

You can find information regarding the handling fee here.

Did you still receive an incorrect refund?

Please contact us by clicking the chat button in the lower right corner, so we may investigate this for you.

You will receive an automated email when your return is handled and approved. If you have not heard from us within 4 weeks of your return, please contact us by using the chat button in the lower right corner.

After we have approved the return, it usually takes 1-5 business days for the money to be refunded to your account. The money automatically goes back to the account used for payment. If you paid with a gift card, the money will be refunded to the gift card.

If you would like a refund, please note that we will refund the paid price. If you received a promotional price, the discounted price will be refunded. If you shopped during a campaign, we reserve the right to deny you the offer/discount if your order, after return, no longer meets the conditions for taking part in the offer/discount.

For example: If you used a discount code for your order that required you to order for a certain amount, we reserve the right to deny you the discount code if the amount after returning your items is lower than the one required to use the discount code.

For purchases with package offers (example: 3 for the price of 2) the entire order must be returned for a refund.

We adjust our prices in relation to trends, stock status and demand from our customers. Price adjustments or promotions do not justify reimbursement of the price difference.